If you are not in love with your item we will happily offer an exchange or refund within 7 days from receiving your order. Simply return the unworn goods with the original packaging back to us and we will issue you a credit or refund. Items are returned at your own cost for courier and we ask that you track your item once posted to ensure we receive it safely. Due to hygiene reasons we are unable to accept returns for earrings.

Q: How do I care for my Luster Jewellery pieces? A: To keep your jewellery looking its best, avoid exposure to harsh chemicals, perfume, and saltwater. Store your pieces in a safe place (not in the bottom of your handbag!) and use a soft cloth to clean them regularly. Ask us for our jewellery care guide for a full rundown Q: How long will it take to receive my order? A: Typically, orders are processed and shipped within 2-3 working days (unless specified). We use signature required courier. Courier delivery time is usually 2-5 working days. We will send you a tracking link once your order has been sent.