Frequently asked questions
Rita Edited
What is Rita Edited?
Rita Edited is an online buy/sell marketplace for goods created, made, produced or designed in Aotearoa, New Zealand. As the buyer you are purchasing directly from New Zealand based small businesses. All sellers and their products are selected on an application basis, ensuring a curated and enjoyable shopping experience.
How do you select the Sellers and products that are available on Rita Edited?
Rita Edited is an apply to sell marketplace, approvals are based on goods fitting our product suitability criteria, the imagery for the goods is high quality and there is the right mix of products across the collections. New Sellers are accepted and onboarded in seasonal intakes. Please refer to the Apply to sell home page for up to date information on the next intake.
How can I pay?
All major credit cards and debit cards are accepted on the Rita Edited marketplace. Sellers also have the option to accept Afterpay as a payment method. Please refer to each individual sellers profile or individual product listings for details on afterppay being accepted as a payment method.
How much does shipping cost?
Each individual seller sets the shipping rates for their store and product listings. Please refer to the product listing for information relating to that product.
Do you offer discounts and promotions?
Each individual seller has the ability to offer discount codes and promotions, if there is a code applicable this can be included once the item is in your cart and the offered discount will be calculated and shown at this stage of the transaction.
Do you have a returns policy?
There is no universal returns policy on the Rita Edited Marketplace. Each individual seller will have a returns policy uploaded on their store. Please refer to this prior to purchasing from each seller.
How do I contact a seller?
There is a message button for each Seller on their Rita Edited business profile. If you have an issue with an order or product, please contact the seller directly through the messaging service on Rita. If you are unable to resolve your issue directly, please contact our support team on hello@ritaedited.co.nz