At Loomwares we aim to uphold high standards of quality. Please get in touch to advise of any impending return and advise of your reason for return so we can best process your return on arrival back to our returns centre. Change of mind returns are not accepted. In the event you require to return or exchange your purchase please see our return policy below. Items Purchased online must be returned in 14 days of receipt and returned by tracked courier parcel mail at your cost. Full priced items will be refunded on return or exchanged as requested less courier fees, provided they are in original condition and accompanied with their original packaging and receipt. We do not offer change of mind returns - should this occur the original freight cost to you will be deducted from your return. Items must be returned at your cost by tracked courier or post.

Our Collections are crafted with the best intent for you and our environment. All our collections are produced under supervision. Our wool NZ sourced and our cashmere ethically farmed. Our producers are Oeko-Tex® certified Dyes used are from natural sources and Azo free We ensure our craftpeople are paid ethically and a fair wage. Feel free to enquire regarding any details on specific products you may be interested in