We understand that sometimes items can arrive damaged or faulty despite our best efforts. Therefore, we offer the following returns policy: Returns: We accept returns for damaged or faulty items only. We do not accept returns for change of mind or if you have made an incorrect purchase. Timeframe: Please notify us of any damaged items within 48 hours of receiving your order. After this, we will not be able to process any returns. Process: To initiate a return,

How to care for your Chai Baby cup? Never place your Chai Baby cup in the microwave. Make sure that you rinse after use and pop it in the dishwasher. Straws, lids and bands can all go in the dishwasher as well! Ready for your next fluffy. Do the cups come with a straw? All of our babyccino cups and kids cups come with a silicone straw inside. The adult cups do not come with a straw. What size are your cups? Our Babyccino cups are 120ml Our Kids cups are 240ml Our adult cups are 350ml