Refunds: We do not offer refunds or exchanges if you change your mind, so please ensure that you read the product description carefully prior to your purchase. Faulty Items: In the unlikely event that you have received a faulty product, an exchange or full refund will be provided. Refund requests must be made within 30 days of purchasing with a photo of the faulty product Please email order number and what you would like a refund on along with detailed images and description showing the fault.