If for some reason the garment you receive isn’t quite right or the sizing is incorrect, we can provide you with an exchange. Items must be unworn, unwashed and unused in their original condition with tags still attached and returned within 14 days of purchase. If you think you have received a faulty, damaged or incorrect item, please contact us and we can organise an exchange or refund. Sale items are non-refundable and non-exchangeable so please choose carefully.

Following the slow fashion ethos, Elma offers carefully crafted, small batch collections which adds to the uniqueness of our keepsake pieces. Elma is committed to manufacturing under safe, fair and humane working conditions. Every Elma piece is thoughtfully designed in New Zealand, and made by skilled artisans in small production runs in China following ethical and sustainable practices. We work closely alongside our manufacturer to ensure their ethical standards align with our own.