Please choose carefully because we’d love for you to love your Velvet Heartbeat pieces! if your item is not quite what you imagined we would love to figure out a solution for you, including exchanging for another item. Shipping for returns is at the buyer’s expense and must be by tracked post or courier. Any returned items must be in perfect unused condition. Please contact us as soon as possible and within 14 days to discuss. Particular care is taken with each piece we produce to ensure it is of the highest quality. However if there is an issue or your package was damaged during shipping, please contact us as soon as possible and within 14 days so we can work it out.

To ensure we are not creating more than we need to, some items may need to be made to order. If your item is in stock it will ship within a day, if it is made to order we aim to make and ship Rita Edited orders within 3 business days. Need something in a hurry for a gift or event? talk to us about it and we'll see what we can do to meet your deadline All products are handmade by us in our sunny Auckland studio from some of the world's best plant based leather alternatives. We are PETA Approved Vegan and Buy NZ Made certified. About strap lengths on our bags: Choose your strap length so that your bag hits you at just the right point on your body, it can be helpful to measure the strap on a bag you already own to help you choose. If you need a strap length outside of these options please get in touch, we are happy to make a custom length for you.