Refunds: We do not offer refunds or exchanges if you change your mind, so please ensure that you read the product description carefully prior to your purchase. If you have any questions please don’t hesitate to contact us directly. Faulty Items: In the unlikely event that you have received a faulty product, an exchange or full refund will be provided. Refund requests must be made within 30 days of purchasing with a photo of the faulty product. Please email us with your order number and what you would like to return along with a detailed description and images to show the faults.