Because of the nature of most our products sensitivities we cannot offer refunds for change of mind. This is compliant to the non-refundable items policies. (see below) You can always contact us for any questions or concerns at hello@oriaskin.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your mist pump has stopped working after a certain amount of time, please contact us so we can have it replaced ASAP. Keep all of our products out of direct light and heat to preserve their shelf life. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or g

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